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FAQ + Return Policies

Where is your jewelry made?
Our jewelry is made in our studio in Philadelphia
What is your delivery lead-time?
For individual orders our lead-time is 2-5 business days. 
For larger wholesale orders our lead-time is 4-6 weeks
What materials do you work with?
We work with recycled sterling silver, 14kt gold-filled, 14kt solid gold, semi-precious and precious stones, and freshwater pearls.
What is gold-filled?
14kt gold-filled is a technique where a sheet of solid 14 karat gold is heat bonded to a core of brass, so that it has a much higher gold content than gold plating. Since 14kt gold filled is legally required to contain 1/20th of its weight in gold, the jewelry will not fade and continue to shine like pure gold. With proper care, a 14kt gold-filled piece can be worn for years without showing any signs of wear.
Is your silver sterling?
Yes it is - and it is 100% recycled! Sterling silver is the strongest alloy of silver (92.5% silver and 7.5% copper), balancing beauty and durability. On certain pieces we apply an oxidized finish to highlight the recesses and hammering in order to create contrast on the sterling.
What if any of the pieces in my order don’t meet my expectations?
Returns are accepted within 14 days of jewelry receipt if you're not satisfied with the craftsmanship or the piece doesn't meet your expectations. Please contact us for a RA#.
Full refunds minus shipping charges will be given upon receipt.
What if I have a J+I item that needs a repair?
Each piece of J+I jewelry is backed with a lifetime guarantee of craftsmanship. Should a piece need repair please contact us at 215.463.0136 for details or contact us here.