FAQ

Where is your jewelry made? In our Queen Village studio in Philadelphia. Every piece is handmade by Ian at his bench.

What is your delivery lead-time? 1-3 business days for individual orders. Wholesale orders take 4-6 weeks.

What materials do you work with? Recycled sterling silver (often oxidized), 14k gold-filled and solid gold wire, semi-precious stones, and freshwater pearls.

What is gold-filled? A thick layer of 14k solid gold bonded to a brass core - 1/20th gold content by weight, which is legally required to be called "gold-filled." It wears like solid gold, not like gold-plated jewelry that rubs off over time.

Is your silver sterling? Yes, 100% recycled sterling silver (92.5% silver, 7.5% copper). Many pieces are oxidized to bring out the hammered texture and create contrast with the gold.

What if the piece doesn't meet my expectations? 14-day returns (28 days for holiday orders). Contact sales@jandijewelry.com for return authorization. Items must be unworn with original packaging. Full refund minus shipping.

What if my J+I piece needs repair? Lifetime craftsmanship guarantee on every piece. Email sales@jandijewelry.com or call 215.463.0136.